Online Skills Training Courses at The Online College

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For those who love to learn, The Online College offers month-to-month access to libraries containing approximately 50 related online skills training courses.

For example, the PC Essential Skills library contains 70 courses in Microsoft Access, Excel, Word, PowerPoint, Lotus 1-2-3, Corel WordPerfect, Windows XP, and much more. Subscription rates start at CA$49.95 (US$39.95) per month.

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PC Essential Skills

Initial Price: $149.95
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The PC Essential Skills library contains over 60 courses in Excel, Word, PowerPoint, Lotus 1-2-3, WordPerfect, Windows XP, and much more.

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more	1 2 3 Millennium Introduction
	After learning the material in this tutorial, you'll become familiar with the fundamentals of creating precise and professional spreadsheets. You'll learn how to employ menu and toolbar commands, create a worksheet and import and combine data. You'll be able to work with cell ranges, manage rows and columns and implement formulas.
more	1 2 3 Millennium Intermediate
	After learning the material in this tutorial, you'll not only be able to create your own spreadsheets, but you'll also know how to enhance the appearance of your data and protect it. This means you'll be able to create formatting effects such as, rotating text, applying frames, borders, and much more. You will be able to lock your workbook file to protect your data and even be able to create charts or maps for a worksheet.
more	1 2 3 Millennium Advanced
	After learning the material in this tutorial, you'll be able to create and work with named ranges, versions, databases or query tables as well as macros. You'll also learn how to embed data and make changes to it. Using 123's Internet tools, you'll be able to create hyperlinks to a Web site, use data from the Internet in your own spreadsheet, and convert a range of data to a Web page.
more	1 2 3 Millennium Formulas and Functions
	After learning the material in this tutorial, you will be able to use and work with a variety of formulas and functions ranging from financial to statistical. You will also be familiar with and be able to use Regression, What If tables, and the Backsolver to analyze data.
more	1 2 3 Millennium Macros and Charts
	After learning the material in this tutorial, you ll be able to create charts and maps as visual references for your data that will not only enhance it, but also present it in an easy to understand format. You will also be familiar with and be able to use macros and scripts to make your day-to-day tasks in spreadsheets easier to perform.
more	Discover the Internet
	After you learn the material in Discover the Internet, you'll be able to use an Internet connection and your computer to access the best of what the Web has to offer. You'll know the history of the Internet and be able to differentiate between the Internet and World Wide Web. You'll be aware of the protocols used on the Internet, be able to use a browser, download, search online or use File Transport Protocol (FTP). Finally, you'll know how to send and receive e-mail.
more	Excel 2000 Introduction
	As an introduction to Excel 2000, this course presents the user with a general overview of the application. Featured in this course are topics including: number formats, workbook and worksheet organization, formulas and printing completed workbooks.
more	Excel 2000 Intermediate
	After learning the material in this tutorial, you will be on your way to creating, formatting, and setting up data; whether it's for tracking your company's profits or budgeting household expenses. In addition, you will be able to view and compare data; work with named ranges; and complete routine tasks quickly by using and creating your own templates.
more	Excel 2000 Advanced
	Excel 2000 Advanced allows the user to perform a variety of tasks like outlining and consolidating data; working with lists and databases; importing and exporting data; and using workgroup features to share data.
more	Excel 2000 Data Analysis
	After learning the material in this tutorial, you will be able to analyze data using a variety of tools such as Goal Seek, Solver, statistical analysis tools, as well as PivotTables and PivotCharts. You will also be able to collaborate and share your Excel data with others by using interactive Web tools and other features.
more	Excel 2000 Formulas and Functions
	After learning the material in this tutorial, you'll be able to calculate data using a variety of formulas and functions ranging from basic formulas to financial, logical and statistical functions. You'll also be able to use Excel's auditing tools to track down formula errors and work with data validation.
more	Excel 2002 Introduction
	Excel is a powerful software application that can be used to organize and present your data in a clear, concise manner. In this course, you will learn how to perform basic data analysis, use formulas and functions, and modify worksheets. Finally, we'll cover different options for printing your data, and learn how to post Excel documents on the web.
more	Excel 2002 Intermediate
	In this course, you'll learn techniques for increasing your proficiency in using Excel for more complicated operations. You'll learn to add and select a named range, name a single cell, use column and row labels, insert a row, use a named range in a formula, delete a named range, revise a formula, and list named ranges in a workbook. This course will introduce you to templates, teach you how to manage workbooks and folders, plus review workspaces, customize toolbars and menus, and format dates. You will also work with data and lists.
more	Excel 2002 Advanced
	Increase your skills for working with functions and formulas, record and edit macros, assign macros to toolbar buttons and worksheet objects. You will also create charts and graphics.
more	Excel 2003 Fundamentals
	Whether you are new to Microsoft Excel, need to brush up your skills, or just want to see what's new in the 2003 edition, this tutorial is for you. In this course, you will learn to: build and navigate spreadsheets, work with formulas, format cells and contents, apply styles and templates, set up pages for printing, organize workbooks, and more. Microsoft Excel's most critical features are taught in a simulated environment and reinforced through performance-based practices and testing. Enhance your performance on the job, in the classroom, or at home by brushing up on your Microsoft Excel 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Excel Specialist and Excel Expert exams.
more	Excel 2003 Intermediate
	This course will enable you to organize, manage, format, and customize data in a worksheet. In this course, you will learn to organize and manage data in a worksheet using ranges, filters, automated tools, and functions. You will also learn to audit and review data. In addition, you will learn to format worksheet components and customize Excel workbooks.
more	Excel 2003 Advanced
	In this course, you will learn to import and export data, structure workbooks using XML, and protect workbooks, worksheets, and cells. You will also learn to apply data validation criteria, conditional formatting, and custom number formats to cells. You will learn to use the Lookup, Reference, and Database functions, the research tool, advanced filters, and macros. You will also learn to create PivotTables and PivotChart reports, share and merge workbooks, manage formulas and scenarios, and modify Excel default settings.
more	E-Z E-Mail
	E-Z E-Mail provides instruction on developing e-mail writing skills through an interactive, self-paced learning experience that creates opportunities for business writers to improve their skills and adjust behaviors. E-Z E-Mail is an indispensable learning and reference tool for people seeking to improve their e-mail writing skills.
more	Maintaining your PC Part 1
	This title provides you with the knowledge and skills required for installing and configuring different types of input/output devices. You will also learn to diagnose and solve problems associated with these devices. In addition, you will learn about the standard devices used to connect a PC to peripherals and networks. Finally, you will learn about the best practices to keep your computers running satisfactorily and maintaining a high level of customer satisfaction.
more	Maintaining your PC Part 2
	This title provides you with the knowledge and skills required for installing and configuring PC modules such as the memory, CPU, motherboard and storage devices. You will also learn to diagnose and solve problems associated with these components. The title includes a section on handling the power supply unit.
more	Outlook 2000 Emailing
	Learn about the latest e-mailing features in Outlook 2000 in this tutorial. Creating an AutoSignature, flagging messages and mail attachments are just a few of the many topics presented in this course.
more	Outlook 2000 Scheduling
	Use this course to learn how to do everything from creating journals in Outlook to sending meeting requests. You'll learn how to do things like organize folders, set reminders, set up NetMeetings, organize your tasks, and track the tasks you've assigned to someone else. In addition, you'll learn about Outlook's security and encryption features, as well as how to add new menu items, add and delete buttons from toolbars, and more.
more	Outlook 2002 Emailing
	This course on email using Outlook will teach you to do everything from navigating your way around the window, to color coding and organizing messages, to handling corporate workgroups and creating offline folders. You'll also learn how to work with contacts, use the Auto Signature, format settings and preferences, and a whole lot more. This is the essential course to manage your email, rather than letting your email manage you.
more	Outlook 2002 Scheduling
	Use this course to learn how to do everything from creating journals in Outlook to sending meeting requests. You'll learn how to do things like organize folders, set reminders, set up NetMeetings, organize your tasks, and track the tasks you've assigned to someone else. In addition, you'll learn about Outlook's security and encryption features, as well as how to add new menu items, add and delete buttons from toolbars, and more.
more	Outlook 2003 Fundamentals
	Email has become a primary means of communication; make sure you are not left out of the communications loop by building your Microsoft Outlook 2003 skills. In this course, you will learn to create email messages, respond to email messages, create instant messages, use personal signatures, flag an important message, and format text. You will also learn to set message options, manage contacts, manage tasks, manage distribution lists, and more. Microsoft Outlook's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Start communicating with Microsoft Outlook 2003. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Outlook Specialist exam.
more	PowerPoint 2000 Introduction
	You can create dynamic presentations using PowerPoint and this tutorial will get you on the right track, providing an introduction to PowerPoint 2000 and its newest features.
more	PowerPoint 2000 Presentations
	After learning the lessons in this tutorial you will be able to use templates and customize PowerPoint for more efficient use. You'll be able to automate and publish presentations for the web. You'll be ready to manage your presentations using a workgroup and create various types of output to prepare you for delivering a presentation.
more	PowerPoint 2000 Effective Presentations
	There are several tools and approaches, which are proven methods to help create eye catching, interesting and informative presentations. In this tutorial, Effective Presentations Using PowerPoint 2000, we ll show you how to use some of these important tools and concepts to help make your next presentation a showstopper. You ll learn how to develop and perfect your own personal style, what equipment is necessary to have and also what other whiz-bang presentation equipment is currently available. Next you ll learn how to jazz up your presentation using sounds, pictures and visual effects!
more	PowerPoint 2000 Advanced
	After learning the lessons in this tutorial you will be able to enhance a presentation using data from other sources and drawing features. You ll be able to use summaries, templates and PowerPoint s enhancing automation features.
more	PowerPoint 2002 Introduction
	Using PowerPoint will help you create effective, interesting, and easy-to-understand presentations. And the fun doesn't stop at your computer! With PowerPoint, you can design presentations for 35-millimeter slides, paper printouts, overhead transparencies, even the Internet! However you decide to use it, PowerPoint includes all the tools you'll need to include text, charts, tables, graphics, music, and animation. In this course, you will cover all the basics, including important changes to this version of the interface, most especially the Task Pane, so you don't want to skip this information.
more	PowerPoint 2002 Intermediate
	In this course, you'll delve further into PowerPoint's capabilities. You'll learn to create and import charts and tables, both of which can be crucial to a well-rounded presentation. You will explore some formatting options as well, and spend some time creating custom graphics and designs. Finally, you will learn how to ensure an effective delivery by seeing to every last detail. This course assumes you're already able to navigate through the PowerPoint program, create a presentation using templates and from scratch, use the online Media Gallery to add multimedia clips, and are comfortable with PowerPoint's review and collaboration features.
more	PowerPoint 2002 Advanced
	Make your next PowerPoint presentation a show stopper. In this course, you'll learn how to develop and perfect your own style and jazz up your presentation using sounds, pictures, and visual effects. You ll learn how to ensure your message is effectively received catering to your audience's needs and hold its attention from your first word to your last.
more	PowerPoint 2003 Fundamentals
	Discover just how easy it is to add some panache to your next presentation with PowerPoint. This course will take you through the basics of creating a PowerPoint presentation from templates; inserting, editing, and formatting text, tables, charts, diagrams, pictures, shapes, graphics, and objects, and more. Microsoft PowerPoint's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft PowerPoint 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the PowerPoint Specialist exam.
more	Windows 2000 Getting Acquainted
	Learning Windows 2000, Getting Acquainted This tutorial is designed to acquaint an end-user who is new to Windows or Windows 2000 Professional with the environment. It's an ideal course for people who are less confident and proficient at the computer. After learning the material in this course a user will be able to perform typical functions within Windows 2000 with ease. The individual will understand how to use the desktop to maneuver through Windows 2000. They will be able to use the Start menu, open programs and use many of the Accessories, get Help, search for files, and use the Windows Explorer to navigate through their system.
more	Windows 2000 Desktop Management
	Learning Windows 2000, Desktop Management. This tutorial is designed to help Windows 2000 Professional network administrators get up and going with their network. It's a great follow-up course to Installation & Configuration because both of these courses are especially targeted to the person taking responsibility for the network. This course teaches how to administrate using Windows 2000 Professional without the server. It's ideal for smaller networks. After learning the material in this course the administrator will understand how a network using Windows 2000 Professional is operated using workgroups and the basics of how to go about setting up this network. The administrator will be able to use the Network ID Wizard, add workstations to the network, and make groups. They'll understand how to implement security measures and take advantage of network sharing. They will become familiar with where to access the Administrative tools and how to take advantage of these tools day to day.
more	Windows 2000 Installation and Configuration
	Learning Windows 2000, Installation & Configuration This tutorial is designed to teach anyone who would like to create a network using Windows 2000 Professional how to install and configure Windows 2000 Professional for use. People who will benefit from this course include owners of small or home businesses that would like to have a reliable, user-friendly network; or any other user who has reason to set up a network or install Windows 2000 Professional onto a machine. Highlights of this tutorial include teaching how to determine what type of installation to use based on the machine that is being used. The learner will be prepared to make a clean install, an upgrade, a dual-boot installation, and will understand the basics of a installation over a network. The learner will understand how to partition their drives and be able to determine which type of partitioning will work best for them.
more	Windows 2000 Internet Functionality
	Learning Windows 2000, Internet Functionality. This tutorial is designed for any user who is ready to take advantage of the simple Web tools in Windows 2000 and to progress into some of the more advanced tools like software based VPN. After learning the material in this course the user will be able to set up various types of Internet connections such as virtual private networks, dial-up and LAN connections. They'll know how to schedule and broadcast live presentations over the Internet using Windows Media Player. And, users will be able to take advantage of some of the highly praised features of Windows 2000 which include offline web page, offline file and folder viewing.
more	Windows 2000 Security
	Learning Windows 2000, Security. This tutorial is designed to teach users how important security measures are on their own workstation and to educate them in ways to use Windows 2000's security features. After learning the information here, someone will be able to create and edit user account information, utilize all sorts of passwords, and understand how to take advantage of access levels. They will know how to set up a shared folder, and provide printer permissions for other users on the network. They'll be familiar with EFS (Encrypting File System) and how to encrypt files or folders as well as be familiar with smart cards and how they are used.
more	Windows 98 Introduction
	In this tutorial we ll learn how to use a mouse, the Desktop; multi-task; use shortcut menus, the Windows Explorer, and Find. We ll place a program in Startup, add a Folder, Copy files into a folder, learn to Rename a folder or file, and Format a disk. We ll install a printer, use Run, explain Add/Remove Programs, use the Recycle Bin and finally Shut-Down Windows 98.
more	Windows 98 Secrets and Timesavers
	In this tutorial we will examine the new Active Desktop technology. Including adding, updating, and removing elements to and from the Active Desktop. We'll add a new toolbar and then work with the Windows 98 Explorer. Next, we'll work with hard drive properties. We'll customize Send To, customize our Mouse, and adjust mouse. We'll work with the Taskbar then with Windows 98 multimedia.
more	Windows 98 Advanced
	In this tutorial, we'll learn about the Desktop, and how to modify it. We'll talk about the menus and modifying them. We'll look at the many faces of folders, customize a folder, discuss file types, and association of files. Then we'll use some of the numerous options for system maintenance. We'll also discuss the control panel and the display properties. Then we'll discuss the Internet Applet, the Keyboard Applet, and the Mouse Applet. Finally, we'll look into the Windows 98 advanced features, like Scripting hosts, support for multiple video cards, and the advanced Dr. Watson utility.
more	Windows 98 Internet
	In this tutorial we'll learn where the Internet came from and how it's exploding with growth, then discover how to connect to the Internet. We'll explore the new Active desktop option in Windows 98 and how it brings the Internet and our computer together. We'll add a Web page as a desktop and explore the power of Active Web components. We'll learn about the power of the Internet and the World Wide Web, along with two new features; NetMeeting and NetShow. Finally we use FrontPad to create a Web page then discuss how Windows 98 can turn your PC into a Internet Server.
more	Windows 98 Networking
	In this tutorial we'll discuss some of the fundamentals of networking. We'll learn about physical media like cables and network adapter cards. We'll explore the many networking protocols supported by Windows 98 and see how much of the work in using protocols is automated. We'll set up a network and demonstrate just how simple Windows 98 makes the task. We'll learn how to administrate a network using Windows 98 while utilizing the many powerful tools and options available. Finally we'll address the concern of security on a computer network.
more	Windows XP Introduction
	This introductory tutorial will teach you the basics of the Windows XP Professional operating system. You'll be introduced to the Windows interface and become familiar with the desktop, Start menu, taskbar, folders, and icons. You'll learn to navigate open windows by scrolling, minimizing, maximizing, and multi-tasking. You'll become familiar with Windows Explorer by finding, opening, saving and deleting files. You'll learn about folders and how to create, rename, move, and delete them.
more	Windows XP Intermediate
	This tutorial will expand your basic knowledge of Windows XP Professional. You'll learn to customize its interface by working with the desktop, taskbar, Start menu, and My Documents. You'll become familiar with Windows programs by learning their basic components and functionality features. You'll take a look at the Control Panel by changing settings and adding/removing hardware and software.
more	Windows XP Advanced
	This tutorial will take a look at more complex features of Windows XP Professional. You'll become familiar with system tools and learn to utilize them to maintain a healthy computer. You'll learn to use mobility tools, like Remote Desktop and Remote Assistance. You'll explore Windows Messenger and learn to communicate using your PC.
more	Windows XP Internet
	This tutorial will introduce you to the Internet by familiarizing you with its history and terminology. You'll learn how to configure a connection in Windows XP Professional. You'll become familiar with browsers and how to browse, search and print. You'll take a look at communicating with others using NetMeeting.
more	Windows XP Networking
	In this tutorial you'll learn the fundamental of networking by looking at network architectures, protocols, and topologies. You'll learn about physical media like cables, network interface cards, and hubs. You'll learn how to configure a network by using tools available in Windows XP Professional. You'll become familiar with sharing, securing, and managing resources, as well as maintaining users and groups.
more	Word 2000 Introduction
	In this tutorial features of Word 2000 are highlighted and timesaving techniques presented focusing on such topics as formatting text, using text effects, page layout and using datasheets.
more	Word 2000 Intermediate
	After learning the material in this tutorial you will be able to create your own desktop publication whether it is a flyer, a card, newsletter, or book. You ll be able to get the most out of templates, use fonts for art, outline, and more!
more	Outlook 2003 Intermediate
	This course will guide you to schedule meeting requests and manage tasks in Microsoft Outlook 2003. Microsoft Outlook 2003 enables you to send and receive email messages. You can also use Outlook 2003 as a personal organizer to schedule meetings, appointments, and tasks. In this course, you will learn to create and update meeting requests, and set calendar options. You will also learn to create and delegate tasks in Outlook 2003.
more	PowerPoint 2003 Intermediate
	In this course, you will learn to customize presentations and collaborate with colleagues on presentations. To make a presentation effective and interesting for the audience, you need to format slides, and apply animation schemes and transition effects to slides. To ensure consistency in presentations, you should know how to apply a design template to slides and customize the master slide. To efficiently collaborate on presentations, you should know how to review, compare, and merge presentations.
more	WordPerfect 9 Advanced
	In this tutorial we'll learn how to use the address book then create a mail merge document as well as labels and envelopes. We'll also see how to create a table, make abbreviations, and use quick formatting. Then we'll learn how to create a page for the World Wide Web and add hypertext to that page.
more	WordPerfect 9 Desktop Publishing
	After learning the material in this tutorial you'll be able to create and delete columns, add page dividers, page numbers, and hyphenations, print publications and much more. We'll learn how to work with graphics, drawings, saving graphic images, and we'll use TextArt. We'll also learn how to create watermarks, use text boxes, and develop a newsletter.
more	WordPerfect 9 Intermediate
	After learning the material in this tutorial, you'll be able to select the layout of your pages and files, and save time by manipulating reusable blocks of text. You'll be able to undo or redo commands. You'll use WordPerfect template tools and macros when doing repetitive tasks. Lastly, you'll be able to organize an outline, and prepare a table of contents to easily locate information.
more	WordPerfect 9 Introduction
	Learning WordPerfect 9, Introduction will give you a basic understanding of WordPerfect's word processing capabilities and will be ready to start creating your own documents. You'll be able to use WordPerfect's tools to edit, format and enhance the appearance of your documents, save and check your work for errors and also be able to print what you have created.
more	WordPerfect 9 Secrets and Timesavers
	In this tutorial we'll focus on time-saving techniques shortcut keyboard functions, the Go To command, as well as the Cut, Copy and Paste commands. We'll also learn about Find and Replace, fast ways to format text, and how WordPerfect checks our documents for spelling and grammar. We'll use shortcut keys to record a macro, discuss the difference between a regular macro and a quick macro, and much more!
more	PC Maintenance Doing it Yourself
	After learning the material in this tutorial you'll feel confident around a computer. You will be able to look at a computer, name its pieces, and perform many of the simple tasks the will lead you down the road to being a capable computer user.
more	PC Maintenance Modems, Sound and Video Cards
	In this tutorial, we'll cover the basics of the modems, sound cards, and video cards. We'll give tips for making your own purchases. Then we'll show how to install new hardware.
more	PC Maintenance Upgrading your PC
	In this tutorial, we'll cover the basic configuration of a current system and we'll discuss SIMMs, DIMMs, and Cache memory. Then show how to add more memory to our system. We'll discuss Motherboards, Processors (CPU's), and demonstrate how to properly install each. Then we'll discuss the types of mass storage devices. Like IDE (Integrated Drive Electronics), and EIDE (Enhanced Integrated Drive Electronics) Hard Drives. Then we'll discuss Tape Drives, Zip drives, Floppy drives, and the different types of CD-ROMs. Next we'll discuss adding Input/Output devices to our PC.
more	Internet Explorer 5.0
	Internet Explorer 5 not only displays Web pages faster, it's designed to save you time on the things you do most often. It's never been easier to get online, find the information you need, and just do stuff faster.

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Business Skills

Initial Price: $199.95
Monthly Access Fee: $59.95

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The Business Skills library contains over 50 courses in business communications, management, leadership, customer service, and sales skills.

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more	Active Listening
	Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender's facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in active listening. The skills in this program apply equally to all situations where people come together and share information. They can be applied in business and personal life.
more	Advanced Internet Business Fundamentals
	Advanced Internet Business Fundamentals teaches students how to access business information and resources on the Internet using a Web browser as a general-purpose Internet application. Students will gain experience configuring both Netscape Navigator and Microsoft Internet Explorer to access rich multimedia data and objects, including RealPlayer, Shockwave, Flash, and QuickTime content. Students will also use a variety of Web-based search engines to conduct advanced searches and learn the basics of electronic commerce and security issues. This is Foundations track core course #2.
more	Appraising People and Performance
	Appraising People and Performance, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Appraising People and Performance is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the performance management cycle, and the tools and techniques for planning, monitoring and appraising performance. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Articulating a Vision
	Articulating a Vision - See It and Share provides instruction on developing and communicating vision through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Articulating a Vision - See It and Share is an indispensable learning and reference tool for people seeking to develop personal and corporate visions. The informal presentation format lets the student work through the course at his or her own pace. The course provides instruction on how to create a personal vision, a corporate vision and how to align them for maximum success. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Asking Questions, Winning Sales
	A requirement for all sales professionals, this course defines effective selling and covers questioning techniques that help to qualify prospects, zero in on their needs and buying practices, and lead to successful closing strategies.
more	Basic Internet Business Fundamentals
	Basic Internet Business Fundamentals teaches new users to access the Internet and its vast resources. Students will learn to use the Internet for e-mail, the World Wide Web, newsgroups, Gopher, Veronica, File Transfer Protocol (FTP) and Telnet. Students will gain experience using the most popular Internet browsers: Netscape Navigator and Microsoft Internet Explorer. Students will also learn about business on the Internet, and how business research can help companies gain market intelligence. This is Foundations track core course #1.
more	Being a Team Player
	Being a Team Player provides instruction on team participation through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Being a Team Player is an indispensable learning and reference tool for people working in teams or as individual contributors. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to be an effective team player and meeting participant, how teams work and what to do when things go wrong, how to communicate, and how to work together. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Breakthrough Customer Service
	Breakthrough Customer Service provides instruction on customer service through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Breakthrough Customer Service is an indispensable learning and reference tool for people working in any customer service capacity. The informal presentation format lets the student work through the course at their own pace. The course covers developing core competencies, managing your customers' emotions, adding value, and using non-verbal communication effectively. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Building Better Customer Relationships
	Building Better Customer Relationships explores a number of ways to improve customer relations in a variety of situations. The main objective of the course is help the student be better able to respond to customer s needs not only when things are going well in the business relationship but also when problems might arise. Each of the course modules is designed to provide insights, advice, tools and tips on how to deal more effectively with customers to ensure that their requirements are being met or exceeded and you keep their business.
more	Call Center Leadership Concepts
	Call Center Leadership Concepts is designed for those in leadership roles in a call center. The main objective of the course is to provide the learner with a review of the key concepts essential to effective call center leadership and success. Each module focuses on a different leadership accountability in a call center. The course covers a wide variety of essential skills that a call center leader needs to have or develop to be successful in this important and responsible role - topics include creating a vision for the call center, managing performance, call center business drivers, leading change in call centers, and leadership s role in call centers.
more	Coaching and Counselling
	Coaching & Counseling Practices provides instruction on being an effective coach through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Coaching & Counseling Practices is an indispensable learning and reference tool for people undergoing change in individual and work relationships. The informal presentation format lets the student work through the course at his or her own pace. The course covers climate setting and communication skills; values and ethics; performance enhancement; counseling, tutoring, and mentoring; characteristics for effectiveness; and effective feedback methods. Integral to the course are exercises, role plays and a glossary of terms.
more	Communication Essentials
	The purpose of this course is to provide learners with the fundamentals of communication. This course looks at the components of quality communication and the obstacles that hinder the process. The roles of both the sender and receiver are explored as they strive to reach a shared understanding. This course also looks at the implact of nonverbal communication and the importance of courage and compassion in shared understanding. Finally, this course examines the communication cycle and that communication is an on-going process.
more	Conflict Resolution
	Conflict Resolution provides information and specific skills on how to effectively deal with conflict. Techniques for achieving win-win resolutions are covered and how to create an environment in your organization that strengthens your company and contributes to a productive environment.
more	Counselling and Disciplining
	Counseling and Disciplining, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory - Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Counseling and Disciplining is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers elements of effective counseling, a 5-step counseling discussion process, and strategies for handling disciplinary situations. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Delivering Winning Presentations
	Delivering Winning Presentations provides instruction on delivering effective presentations through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. The informal presentation format lets the student work through the course at his or her own pace. The course covers using visual aids, overcoming nervousness, gesturing and voice control, introducing speakers, reporting information, and tips and techniques for giving that winning presentation. Integral to the course are exercises and role plays, self-help quizzes, Web site references, and a bibliography.
more	E-Z Business Writing
	E-Z Business Writing, provides instruction on improving and developing business writing skills. Learners participate in an interactive, self-paced course that creates opportunities to improve their business writing skills. . E-Z Business Writing is an indispensable learning and reference tool for people seeking to improve their business writing skills. The informal presentation format lets students work through the course at their own pace. The course provides instruction on how to create an effective opening statement, articulate your document?s purpose, and write powerful closing statements. Included in the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	E-Z E-Mail
	E-Z E-Mail provides instruction on developing e-mail writing skills through an interactive, self-paced learning experience that creates opportunities for business writers to improve their skills and adjust behaviors. E-Z E-Mail is an indispensable learning and reference tool for people seeking to improve their e-mail writing skills.
more	Effective Change Management
	Effective Change Management provides instruction on developing effective change management skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Effective Change Management is an indispensable learning and reference tool for people seeking to improve their ability to adapt to their changing environment. The informal presentation format lets the student work through the course at his or her own pace. The course provides instruction on identifying drivers of change, understanding why change is necessary, and laying the foundation for successful change. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Effective Feedback
	The purpose of the course is to provide a process for planning and giving feedback, as well as techniques to use to improve the quality of feedback learners' receive. The overall theme of this course is using a road trip metaphor. Planning for a trip makes the journey more enjoyable and ensures your arrival. Planning feedback improves the quality of communication and aids in achieving your feedback goal. This provides growth opportunities for individuals and organizations.
more	Effective Negotiation
	The purpose of the course is to provide the knowledge, skills, and techniques necessary to negotiate successfully. Negotiation skills are necessary to address conflicts between individuals, groups, and organizations. Negotiation promotes resolving problems in a manner that is mutually acceptable to all parties involved. When a collaborative approach to problem solving is not feasible, a bargaining strategy may be necessary. You enhance your ability to negotiate effectively when you understand and use characteristics of successful negotiators. You may tailor your negotiation style to suit the style of the participants by learning about them before and during the discussion. You improve your chances of influencing others during a negotiation discussion by focusing on the reason behind their views rather than what they say.
more	Encouraging Teamwork
	Teams are more than the sum of individual members. This course will guide you to dynamic teamwork and transform the success of your team, department, or organization. This course will give you the knowledge and tools required to motivate and empower team members. You will learn why teamwork is crucial to organizational success; how people work in teams; characteristics of excellent teams; the role of leadership in balancing results, processes, and relationships; how your team's performance rates; and how to use dialogue to have real communication with team members. You will be able to assess your knowledge of team skills prior to taking the course through a Pre-Course Assessment. Then, you will learn how to achieve high performance through teams. The mystery of developing team performance will be cleared up as you come to understand the characteristics of excellent teams, the stages of team development, and how to rate team performance.
more	Ensuring Qualified Employees
	More importance is often placed on the event of training rather than the desired changes in performance resulting from it. Ensuring Your Employees are Qualified presents what every manager and supervisor needs to know about training, a systematic approach for determining the skills and knowledge needed to perform a job, options for acquiring the skills and knowledge, and tools for assessing training products and services.
more	Evaluating Performance
	How do you improve employee performance and work habits? One of the more effective ways is by communicating clear work expectations to an employee and providing timely feedback. This course gives you the knowledge and tools you need to provide useful and effective evaluations to your employees that not only helps them improve their performance, but also has the benefit of improving the entire organization. When we develop employees, we also maximize their job satisfaction. In this course on evaluating employees performance, you will learn how to identify the skills necessary to use performance evaluations as a means for improving employee performance and work habits. You will also learn how to help employees create performance objectives and development plans, coach for satisfactory performance, and conduct performance appraisals. This course provides exercises, case studies, and resources that will help you develop your employees through better performance evaluations.
more	Closing the Gender Communication Gap
	Closing the Gender Communication Gap provides instruction on gender-oriented communication skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Closing the Gender Communication Gap is an indispensable learning and reference tool for people seeking to strengthen their communication skills. The informal presentation format lets the student work through the course at his or her own pace. The course examines and provides real-life skills for both genders on when and how we talk, the words we use and topics we choose, how we approach problems and issues, and building and maintaining relationships. Integral to the course are exercises, self-help quizzes, pre- and post-tests, tips, factoids, video clips, Web site references, and a bibliography.
more	Fire Safety Fundamentals
	Fire Safety Fundamentals provides instruction on fire safety through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Fire Safety Fundamentals is an indispensable learning and reference tool for people seeking to increase their knowledge of fire safety and prevention. The informal presentation format lets the student work through the course at their own pace. The course explains the classes of fire, types of fire extinguishers, what to do in the event of a fire, and general fire safety tips. Integral to the course are exercises, quizzes, pre- and post-tests, tips, factoids, and Web site references.
more	Getting Unbiased Information
	Getting Unbiased Information, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Communication - Relating to Others. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Getting Unbiased Information is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course explores the abc's of communication, explains how to probe for information and offers ideas for reacting to information and ideas. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Giving Clear Information
	The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Giving Clear Information is an indispensable learning and reference tool for manager and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the nature of workplace communication, the abc's of communication, and provides 5 steps for effective communication. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Hazard Communication
	Hazardous Communication provides instruction on hazardous material management through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Hazardous Communication is an indispensable learning and reference tool for people that are exposed to hazardous materials in the workplace. The course explains the various types of hazardous materials, differentiates between physical and health hazards, and describes the different methods workers can use to protect themselves against these hazards. The informal presentation format lets the student work through the course at his or her own pace. Integral to the course are exercises, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Identifying and Solving Problems
	Identifying and Solving Problems, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Identifying and Solving Problems is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers a systematic process for problem-solving, explains the TEST model, and offers problem-solving tools. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Interpersonal Behavior Patterns 1
	This course teaches students about interpersonal behavior. Students learn about the four major behavior patterns and how those patterns affect the actions, interactions and communications of individuals. The purpose of the course is to teach students about the Behavior Matrix, a model of behavior patterns typical of people in our culture. During this course, students will explore the four primary behavior patterns which can be discerned and identify their positive and negative aspects with regard to interpersonal relationships. They will also identify their own primary behavior pattern and realize which behaviors are more and less helpful in their day-to-day interactions.
more	Interpersonal Behavior Patterns 2
	This course teaches students how to adjust their interpersonal behavior to best fit the situation. Students identify their own behavior pattern combination based on the self-assessment exercise completed in Interpersonal Behavior Patterns 1. The purpose of the course is to teach students about the eight possible behavior pattern combinations. During this course, students explore these behavior pattern combinations and identify their strengths and limitations. They also learn how to adjust their behavior in order to increase their interpersonal effectiveness in various situations. Students learn strategies to improve their relationships with individuals who have other behavior pattern combinations. Finally, students identify some of their own strengths and limitations, and create a development plan to improve those limitations.
more	Listening and Organizing
	Listening and Organizing, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Communication - Relating to Others. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Listening and Organizing is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers how to listen analytically and actively. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Making Decisions, Weighing Risk
	Making Decisions, Weighing Risk, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Making Decisions, Weighing Risk is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course clarifies the difference between problem-solving and decision-making, provides a systematic approach to decision-making, and explains limits, desirables, options and risks. The e-course also includes a 10-step approach to decision-making and explores the involvement of others in the decision-making process. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Managers as Mentors: Understanding Mentoring
	Mentoring is not about a wise person telling an ignorant person how to do something. Mentoring is about forming a relationship that allows learning to occur. In this course, you will obtain solid ideas in order to create and sustain such a relationship.
more	Managing the Global Supply Chain Introduction
	Managing the Global Supply Chain provides instruction on supply chain management skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Managing the Global Supply Chain is an indispensable learning and reference tool for people seeking to understand and develop the supply chain management in their own organization. The informal presentation format lets the student work through the course at his or her own pace. The course introduces supply chain concepts, explores the globalization of the supply chain, discusses processes, and provides the student with guidelines that can be used to develop their organization's supply chain. Integral to the course are exercises and case studies, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Maximizing Employee Involvement
	Maximizing Employee Involvement provides instruction on employee involvement fundamentals through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Maximizing Employee Involvement is an indispensable learning and reference tool for people seeking to increase their knowledge of how to get the most out of organizational opportunities. The informal presentation format lets the student work through the course at their own pace. The course explains how to tell if employee involvement is warranted, the benefits of employee involvement, and how to integrate the employee involvement process in different organizational environments. Integral to the course are exercises, quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Motivating Others through Adaptive Leadership
	What are the qualities that make a good leader/manager? What is the nature of motivation and how do you motivate staff to achieve their personal best? How do you achieve goals through others, or are you unable to do achieve through others because you don t delegate? This course will provide you with the tools you need to become a strong leader and, as a result, motivate and empower your staff. In this course, you will develop a clear understanding of adaptive leadership. You will learn how and when to apply delegating, facilitating, coaching, and directing styles of management, and you will learn leadership practices that will enable you to create a strong and loyal following. Case studies and historical models are used to discuss and demonstrate five leadership practices, leadership qualities, and what attributes others have used to achieve tremendous results. This course will help you become a strong leader by helping you recognize that which motivates others and calls them to action.
more	Partner Selliing Approaching with Confidence
	Partner Selling -Approaching with Confidence is the third course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Approaching with Confidence is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to build trust and rapport, how to ease sales pressure and how to remember names - all essential skills for approaching a client. Integral to the course are exercises, war stories, printable course materials, tips, factoids, Web site references, and a bibliography.
more	Partner Selling Is it for You?
	Partner Selling - Is It For You?, the first e-course offered in the Partner Selling e-courses Suite, provides an overview of consultative selling, the Partner Selling Model and the Partner Selling e-courses Suite. The e-course includes a self-paced assessment of sales skills and offers feedback to indicate subsequent e-courses geared toward the improvement of Partner Selling skills. Partner Selling - Is It For You? is an indispensable learning and reference tool for sales managers and sales professionals seeking to further develop sales skills and build sales partnerships. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course assesses sales skills, compares sales models, and introduces the six steps of the Partner Selling model. Integral to the e-course are exercises, war stories, a self-assessment, printable e-course materials, tips, factoids, Web site references, and a bibliography.
more	Partner Selling Mastering the Craft of the Needs Review
	Partner Selling - Mastering the Craft of the Needs Review is the fourth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors.
more	Partner Selling Negotiating and Entering Sales Relationships
	Partner Selling - Negotiating and Entering Sales Relationships is the sixth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors.
more	Partner Selling Prospecting and Planning for Gold
	Partner Selling -Prospecting and Planning for Gold is the second e-course offered in the Partner Selling e-courses Suite. The e-course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Prospecting and Planning for Gold is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course maps out a powerful 3-step prospecting formula and demonstrates the how's and why's of pre and post-planning. Integral to the e-course are exercises, war stories, printable e-course materials, tips, factoids, Web site references, and a bibliography.
more	Partner Selling Translating Value Made Easy
	Partner Selling - Translating Value Made Easy is the fifth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors.
more	Planning and Scheduling Work
	The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Planning and Scheduling Work is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the management cycle, the elements of effective planning and scheduling, and provides an overview of planning tools. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Play by Play Selling
	Play by Play Selling provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Play by Play Selling is an indispensable learning and reference tool for people seeking to develop their selling skills. The informal presentation format lets the student work through the course at his or her own pace. Integral to the course are exercises, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.
more	Preparing Effective Presentations
	Preparing Effective Presentations provides instruction on preparing effective presentations through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. The informal presentation format lets the student work through the course at his or her own pace. The course covers topics including credibility, key steps in preparing, targeting your audience, special speaking techniques, and tips to increase impact. Integral to the course are exercises and role plays, assessments, Web site references, and a bibliography.
more	Scheduling and Tracking Projects
	Features in this tutorial includes scheduling a project, working with resources, costs and actuals, tracking a project and rescheduling a project.
more	Setting Goals and Standards
	Setting Goals and Standards, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Administrative - Managing Your Job. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Setting Goals and Standards is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the function of missions and goals, the sources of goals, and the components of goals. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Sexual Harassment
	The purpose of this course is to provide employees with an overview of the laws and policies regarding sexual harassment in the workplace. The course also provides information on how to prevent sexual harassment and what to do if it happens. There are several fictitious and actual court cases for review that reinforce the information.
more	Thinking Clearly and Analytically
	Thinking Clearly and Analytically, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Thinking Clearly and Analytically is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the FACT model and provides strategies for better thinking. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Time Management and Prioritizing
	Time Management and Prioritizing, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Administrative - Managing Your Job. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Time Management and Prioritizing is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course helps the student define what's important, realize how to plan, prioritize, and organize work activities and shows how to set priorities. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Time Management in the Workplace
	This course is about time management in the workplace, focusing on the link between professional goals and effective time management. This course covers the benefits of time management and negative impacts of mismanaged time. The course goes on to explain how you can gain better control of your time and provides four tools for effective time management.
more	Training, Coaching and Delegating
	Training, Coaching, and Delegating, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory - Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Training, Coaching, and Delegating is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the shape of development, and offers useful information for training and coaching employees, and for delegating to employees. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.
more	Violence in the Workplace
	The purpose of this course is to empower employees to detect, prevent and survive violence in the workplace. The overall theme of this course is to know your environment and the people you work with. This way you can detect things outside of the norm to prevent violence from happening. There are examples both internal and external to the work environment, as well as techniques, tips and strategies to use when confronted with a violent situation.
more	Virtual Business Communication
	The purpose of the course is to provide information on how to effectively use technology to communicate with virtual workers. The overall theme of this course is to realize that you have to communicate differently in virtual environments in order to reach shared understanding. The main points to this course are: the elements of virtual business communication, selecting and using virtual communication technologies, and understanding the human factors that influence virtual business communication.
more	Workshop in Conflict Solutions
	This Workshop in Conflict Solutions provides instruction on conflict resolution through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Conflict Resolution is an indispensable learning and reference tool for people undergoing change in individual and work relationships. The informal presentation format lets the student work through the course at his or her own pace. The course covers sources of conflict and conflict positions; different strategies including constructive and destructive conflict management, as well as avoidance, defusion, and confrontation; tactics and techniques for resolving conflict; and solutions for finding common ground. Integral to the course are exercises, role plays and a glossary of terms.

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Graphics and Web Design Skills

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The Graphics and Web Design Skills library contains over 40 online courses in digital photography, desktop publishing, web page design, and html programming.

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more	Acrobat 6.0 Advanced
	In the Adobe® Acrobat® 6.0 Advanced course, you will learn how to create multimedia content and format PDF documents using the advanced editing tools available in Adobe Acrobat 6.0. You will also learn how to work with interactive forms, use batch processes, and apply advanced printing techniques to distribute the PDF documents.
more	Acrobat 6.0 Fundamentals
	Adobe® Acrobat® is a powerful tool that enables businesses and government agencies to share documents, regardless of the software or computer platforms in use. In the Adobe Acrobat 6.0 Fundamentals course, you will learn about the Portable Document Format (PDF), the basic file format for documents created in Acrobat. You will learn about the features of Acrobat and how to create PDF documents from other file formats. You will also learn how to edit, save, organize, and print PDF documents.
more	Acrobat 6.0 Intermediate
	In the Adobe® Acrobat® Intermediate course, you will learn about reviewing and commenting PDF documents using the commenting tools in Acrobat. You will then learn how to create PDF documents that are accessible to visually impaired people. Finally, you will learn how to add signatures to documents and apply security features to restrict others from editing PDF documents that you create.
more	Adobe Pagemaker 6.5 Plus Introduction
	In this tutorial, we'll create a publication, both from a template and from scratch. We'll discuss the PageMaker publication window, the toolbox, and then we'll use the tools in the toolbox. We'll add pages, move between the pages, and use the Zoom tool. Then we'll use the Word Processing tools to format text, add it to our page, and then we'll import other text. Next we'll work with the text to create a flyer. We'll also create graphics and text objects to add to our publication. Then we'll work with tools and graphics. Next, we'll create a new publication and we'll discuss some printing basics for PageMaker 6.5 Plus, prepare our publication for electronic distribution, and discuss PDF (Portable Document Format), publication file format and the HTML publication file format. Then we'll export our publication to the Web using the HTML format.
more	Building GUI Applications in Java
	Building GUI Applications in Java describes the controls provided by Java for adding GUI components to your applets.
more	CorelDRAW 9 Introduction
	After learning the material in Learning Corel 9 Introduction, you'll be familiar with the Start Menu and its properties, as well as become familiar with the basic elements of the Corel Draw window and the printable page. You'll learn how to use guidelines, change the ruler units, display a grid and edit the grid properties. Finally, you'll learn how to import clipart and easily create a graphic object with CorelDraw's available tools.
more	Designing Web Applications
	Designing Web Applications course in the Internet curriculum, teaches learners the steps involved in designing a web application. This course also teaches learners about the decisions that need to be taken while designing a web application. The audience for this course are: 1) Business managers who want to make their business applications run on the web. 2) Application developers who want to design and create business applications that run on the web.
more	Designing Web Pages
	Designing Web Pages provides an overview to different kinds of Web pages, and the various forms of navigation across Web pages. This course also covers guidelines for adding forms, images, audio, video, and animation to Web pages. This course is meant for people who need to design effective Web pages containing forms, images, audio, video, and animation.
more	Digital Photography Advanced
	The Digital Photography Advanced course explores some of the creative ways you can use your digital photos. The course also provides information on the features of image-browsing programs, which allow you to organize and find photos, and it provides an overview of the features found in image-editing software. You will learn to evaluate your needs and choose the browser and image-editing program that is right for you.
more	Digital Photography Fundamentals
	If you are new to the field of digital photography, the Digital Photography Fundamentals course is for you. This course introduces the field of digital photography, pointing out the differences and similarities between traditional film photography and digital photography. You will learn about the components and accessories of a digital camera and how to maintain your digital camera. The course also covers how to use the flash, lens, and other features of your camera, and you will learn how to compose and shoot a picture using your digital camera.
more	Digital Photography Intermediate
	In the Digital Photography Intermediate course, you will learn more about composing a better picture. You will learn how, when, and why to vary lighting, camera angles, the distance from the subject, and the auto adjustment settings of your camera to shoot photos that create an impact. You will also learn how to download your photos to a computer. The course provides information on how to stay up-to-date with the latest information in digital photography.
more	Getting Started with Java
	Getting Started with Java introduces you to the fundamental concepts of Java. After viewing this title you will be able to create a Java applet, attach the applet to an HTML page, and run the applet.
more	HTML 4 - Volume 1
	After learning the material in this course you will be able to start your own web page. You'll be able to add text to the page, add formatting to that text, and use other programming tags to format your page.
more	HTML 4 - Volume 2
	After learning the material in this tutorial you ll know whether you want to program with or without a HTML converter or editor; and you ll be able to use one if you prefer it. You ll be able to add a hyperlinks to a page, insert images, or even make a clickable image. Finally you ll be able to change the background of a Web page and manipulate its text.
more	HTML Advanced Features
	Advanced Features of HTML, the second course in the Internet curriculum, teaches you the advanced features of Hyper Text Markup Language (HTML). It teaches you to add objects like tables and forms in Web pages using HTML tags and HTML formatting features. It also gives you an overview to the extensions provided by the browsers Internet Explorer and Netscape Navigator. This course is meant for all individuals and organizations who want to create their own Web pages.
more	HTML Fundamentals
	HTML Fundamentals gives you an overview to the fundamental concepts of Hypertext Markup Language (HTML). It teaches you to create simple web pages using HTML tags and HTML formatting features. It also teaches you to link web pages using hypertext links, hypermedia links, and image maps. This course is meant for all individuals and organizations who want to create their own Web pages.
more	Implementing JavaBeans
	Implementing JavaBeans introduces you to JavaBeans and the technology that drives it. You will learn to create a bean and to introspect, customize and serialize a bean using JavaBeans.
more	Internet Programming and Deploying
	With Internet Programming and Deploying, you will learn about HTML, DHTML, ActiveX Documents, and embedding objects. You will learn how to add hyperlinks, menus, forms, and create an HTML help file. Finally, you will discuss Internet packages, and implementing them.
more	JavaScript Volume 1
	Learning JavaScript, introduces you to the basics of JavaScript programming that will help you write complex programs. It covers the evolution of JavaScript, its advantages and limitations in comparison to Java. It also deals with the advanced concepts such as cookies.This title uses assisted simulations to provide you with extensive hands-on sessions on writing JavaScript code. The course also provides you the option of viewing the output of a program when run on a browser.
more	Java 2 - Advanced Java
	The Java 2 - Advanced Java course consists of two modules. In the first, you will look at the architecture of the Java Virtual Machine and the security features provided by Java. In the second module, you will look at standard extension APIs and technologies such as JavaBeans, JDBC, and Servlets. This is the 7th and final course in the Java 2 Series.
more	Java 2 - Building GUI
	Building GUI Applications in Java describes the controls provided by Java for adding GUI components to your applets. This is the sixth of seven courses in the Java 2 Series.
more	Java 2 - Classes and Inheritance
	With the Classes and Inheritance course you can get a knowledge of the java language and a in depth look at the uses and benefits of objects and classes. This is the third of seven courses in the Java 2 Series.
more	Java 2 - Exceptions and Threads
	Exceptions and Threads is for more advanced java programmers. You will learn more about exceptions, statements, clauses, threads and communications between threads. This is the fourth of seven courses in the Java 2 Series.
more	Java 2 - Standard Packages
	Standard Packages course supplies you with coverage of the java language and give coverage of classes, data types and more of the advanced functions and uses of java. This is the fifth of seven courses in the Java 2 Series.
more	Java 2 - Introduction
	Introduction to Java 2 will give you a heads up view of the java language and how it can be implemented to yoru benefit. This will show you the basics of java explaing applets and objects. This is the first of seven courses in the Java 2 Series.
more	Java 2 - Language and Semantics
	Java 2 Language and Semantics will show you a more in depth view of the java language. Focusing on arrays, operators and the basics of the language itself. This is the second of seven courses in the Java 2 Series.
more	Microsoft Publisher 2000 Introduction
	Microsoft Publisher 2000 helps you easily create, customize, and publish materials such as newsletters, brochures, flyers, catalogs, and Web sites.
more	Microsoft Publisher 2003 Fundamentals
	Desktop publishing is a breeze using Publisher, and Microsoft Publisher 2003 Fundamentals will give you the knowledge you need to begin designing and publishing flyers, brochures, pamphlets, booklets, and more. In this course, you will learn to create a new publication, insert text, graphics, clip art, and pictures, and format the publication. You will also learn how to preview and print a publication and you will learn how to use Pack and Go to transfer your publication to a commercial print shop. Microsoft FrontPages most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft Publisher 2003 fundamental skills.
more	PhotoShop 5.5 Advanced
	After learning the material in this tutorial you will be able to identify and work with standard and specialized color modes, convert images to bitmap mode and indexed color. You will learn how to get around in, and use ImageReady 2.0 features and options. You will also learn how to add effects to layers in PhotoShop 5.5 plus create and use masked layers!
more	PhotoShop 5.5 Intermediate
	After learning the material in this tutorial you will be able to create, record, play and add a command to an Action. You will be able to utilize the Batch feature, install and use plug-ins. You will also be able to us new Photoshop tools such as the Magic Eraser tool, Background Eraser tool, Art History Brush tool, and Extract tool. As well as create new History Snapshots and utilize the Contiguous option. You will also learn in this tutorial how to calibrate your monitor and set up your printer correctly for Photoshop documents!
more	PhotoShop 5.5 Introduction
	Adobe(R) Photoshop(R) software is the de facto standard for digital image enhancement, photo retouching, and image compositing. Learn how to use palettes, filters and layers. Plus learn about undo and redo, editable text, flexible and precise color management controls.
more	PhotoShop 5.5 Web Graphics
	After learning the material in this tutorial you will be able to identify and work with GIF, JPEG, and PNG file compression, the Save for Web feature and it's palettes. You will be able to create and implement Buttons, Rollovers and Slices. You will also learn how to add a web browser to use in previewing images, how to create convert and view an animated GIF. Once you have finished this journey of learning Photoshop 5.5 Web Graphics you will also be able to create some very cool backgrounds for your web pages!
more	PhotoShop Album 2.0 Advanced
	In the Adobe Photoshop Album 2.0 Advanced course, you will learn about the basic image editing and image-enhancing features available in Photoshop Album. You will learn how to use the Fix Photo option to correct exposure, sharpness, and red eye problems in photos. You will also learn how to crop photos and apply filters. The course demonstrates how you can use your photos in creatively in Photoshop Album. You will learn how to use your photos to make creations such as photo albums and eCards in just a few steps. The course also deals with the various features available in the program to share your photo collection. You will learn how to create online galleries to display your photos on the Web. You will also learn how to share photos via e-mail.
more	PhotoShop Album 2.0 Fundamentals
	Do you have a large collection of digital photos on your hard disc drive? If you are a digital photography enthusiast or share digital photos frequently with your family and friends, it s quite likely that soon you may be able to find a photo when you need it from the unorganized collection on your hard disk drive. The Adobe Photoshop Album 2.0 Fundamentals course introduces the basics techniques of organizing photos using the image-browser program. This course begins with an overview of the Adobe Photoshop Album interface. You will learn how to navigate the software and import photos from various devices. You will learn how to use the program not just to view and organize photos, but also to view video clips and play audio clips in the digital format. Some of the features of the program covered in this course include the photo well, the calendar view and catalogs. You will also learn how to print photos in Photoshop album.
more	PhotoShop Album 2.0 Intermediate
	The Adobe Photoshop Album 2.0 Intermediate course covers some of the advanced techniques of organizing photos in the Adobe Photoshop Album. You will learn about tags and collections in Photoshop Album 2.0 and how to use these features to organize your photo collection. This course elaborates the functionality of the calendar view and teaches you how to organize photos and add events and daily notes in this view. You will also learn about the various techniques you can use to search for a photo in your collection. By the end of the course you will master how to organize your photos in the most efficient way, so that you can find a photo from your collection with little difficulty.
more	PhotoShop CS Advanced
	The Photoshop CS Advanced course covers the various features available in the program to some special effects to the photos, automate task procedures, and share your creative works with family and friends. You will learn how to apply filters and use actions to apply effects to a photo. You will also learn how to create presentations, online galleries, and print layouts to display your photos. This course also provides information on optimizing photos.
more	PhotoShop CS Fundamentals
	In the Photoshop CS Fundamentals course, you will learn how to use Adobe Photoshop CS to work with photos, scanned images, videos, and post cards. You will learn how to open and view photos in the Photoshop CS work area. This course also introduces basic concepts like image properties and color modes and models. You will then learn about options available in Photoshop CS to edit and correct photos with minor flaws.
more	PhotoShop CS Intermediate
	In the Photoshop CS Intermediate course, you will learn how to use the features available in Photoshop CS to explore your creativity. You will learn to use basic selection and feathering tools, move images into a new file and work with layers and borders, select areas in an image, create drop shadows, fill an area with color, organize layers, add text to an image, work with Bezier curves using the Pen Tool to select images, duplicate and flip images, place text on a curved path, draw lines, and merge layers. In addition, you will learn how to use Adobe Photoshop CS to print and share your creative works with family and friends.
more	PhotoShop Elements 2.0 Advanced
	In the Adobe Photoshop Elements 2.0 Advanced course, you will learn how to add text and vector shapes to images. You will also learn how to manage layers using the Layers palette and how to use the Automate features in Photoshop Elements to create panoramic images, Web photo galleries, and PDF slideshows.
more	PhotoShop Elements 2.0 Fundamentals
	The Adobe Photoshop Elements 2.0 Fundamentals course addresses the basic features and functionalities of Photoshop Elements, Adobe's image-editing program for print, email, and the Web. In this course, you will learn about the various ways you can acquire, open, and view images, and you will learn how to retouch and enhance images using Photoshop Elements. You will also learn about image formats and the various options to save and print photos.
more	PhotoShop Elements 2.0 Intermediate
	Adobe Photoshop Elements 2.0 has a lot more to offer than photo retouching and editing. In the Adobe Photoshop Elements 2.0 Intermediate course, you will learn how to create impressive graphics using Photoshop Elements. You will learn how to use the drawing and painting tools to create an image for a Web site, and you will learn to use layers and selections to work with parts of an image. This course also teaches you how to use filters, effects, and styles to enhance images.
more	JavaScript Volume 2
	After completing the lessons in this tutorial, you will be able to create image rollovers, animations and slide shows. You will be able to use and set cookies and multiple cookies and retrieve information from them. You will also be able to display multiple pop-up windows and messages to the user. You will gain an understanding of debugging scripts and learn about built in debuggers. Finally, you will be able to identify and repair commonly encountered script problems.
more	JavaScript Volume 3
	In this tutorial, we'll learn how we can use JavaScript to work with HTML Forms. We'll learn how to validate the information a user enters into a form and how we can retrieve that information. Then, we'll learn about another HTML component, the Layer, and how we can use JavaScript with it. We'll also learn about the properties of a layer that can be manipulated using JavaScript. Next, we'll learn another method of manipulating layers as we animate some layers on a web page. We'll learn how to use the screen coordinates, the Event Object, and the Set Interval method to manipulate the positioning of layers in a Web browser. Finally, we'll learn another way we can use HTML layers, JavaScript, and Mouse events to create interactive Web pages. Using these different components, we'll learn how we can create Drag and Drop objects for our Web pages.
more	Using Dynamic HTML and VBScript
	Using Dynamic HTML and VBScript enables you to create interactive Web pages using Dynamic HTML and VBScript in the client-side environment. The audience for this course could be application developers who want to create interactive Web applications, or Web authors who want to use VBScript to add interactivity and dynamic content to Web pages.
more	Basic Internet Business Fundamentals
	Basic Internet Business Fundamentals teaches new users to access the Internet and its vast resources. Students will learn to use the Internet for e-mail, the World Wide Web, newsgroups, Gopher, Veronica, File Transfer Protocol (FTP) and Telnet. Students will gain experience using the most popular Internet browsers: Netscape Navigator and Microsoft Internet Explorer. Students will also learn about business on the Internet, and how business research can help companies gain market intelligence. This is Foundations track core course #1.
more	Advanced Internet Business Fundamentals
	Advanced Internet Business Fundamentals teaches students how to access business information and resources on the Internet using a Web browser as a general-purpose Internet application. Students will gain experience configuring both Netscape Navigator and Microsoft Internet Explorer to access rich multimedia data and objects, including RealPlayer, Shockwave, Flash, and QuickTime content. Students will also use a variety of Web-based search engines to conduct advanced searches and learn the basics of electronic commerce and security issues. This is Foundations track core course #2.

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