After learning the material in this tutorial, you'll become familiar with the fundamentals of creating precise and professional spreadsheets. You'll learn how to employ menu and toolbar commands, create a worksheet and import and combine data. You'll be able to work with cell ranges, manage rows and columns and implement formulas.

After learning the material in this tutorial, you'll not only be able to create your own spreadsheets, but you'll also know how to enhance the appearance of your data and protect it. This means you'll be able to create formatting effects such as, rotating text, applying frames, borders, and much more. You will be able to lock your workbook file to protect your data and even be able to create charts or maps for a worksheet.

After learning the material in this tutorial, you'll be able to create and work with named ranges, versions, databases or query tables as well as macros. You'll also learn how to embed data and make changes to it. Using 123's Internet tools, you'll be able to create hyperlinks to a Web site, use data from the Internet in your own spreadsheet, and convert a range of data to a Web page.

After learning the material in this tutorial, you will be able to use and work with a variety of formulas and functions ranging from financial to statistical. You will also be familiar with and be able to use Regression, What If tables, and the Backsolver to analyze data.

After learning the material in this tutorial, you ll be able to create charts and maps as visual references for your data that will not only enhance it, but also present it in an easy to understand format. You will also be familiar with and be able to use macros and scripts to make your day-to-day tasks in spreadsheets easier to perform.

After you learn the material in Discover the Internet, you'll be able to use an Internet connection and your computer to access the best of what the Web has to offer. You'll know the history of the Internet and be able to differentiate between the Internet and World Wide Web. You'll be aware of the protocols used on the Internet, be able to use a browser, download, search online or use File Transport Protocol (FTP). Finally, you'll know how to send and receive e-mail.

As an introduction to Excel 2000, this course presents the user with a general overview of the application. Featured in this course are topics including: number formats, workbook and worksheet organization, formulas and printing completed workbooks.

After learning the material in this tutorial, you will be on your way to creating, formatting, and setting up data; whether it's for tracking your company's profits or budgeting household expenses. In addition, you will be able to view and compare data; work with named ranges; and complete routine tasks quickly by using and creating your own templates.

Excel 2000 Advanced allows the user to perform a variety of tasks like outlining and consolidating data; working with lists and databases; importing and exporting data; and using workgroup features to share data.

After learning the material in this tutorial, you will be able to analyze data using a variety of tools such as Goal Seek, Solver, statistical analysis tools, as well as PivotTables and PivotCharts. You will also be able to collaborate and share your Excel data with others by using interactive Web tools and other features.

After learning the material in this tutorial, you'll be able to calculate data using a variety of formulas and functions ranging from basic formulas to financial, logical and statistical functions. You'll also be able to use Excel's auditing tools to track down formula errors and work with data validation.

Excel is a powerful software application that can be used to organize and present your data in a clear, concise manner. In this course, you will learn how to perform basic data analysis, use formulas and functions, and modify worksheets. Finally, we'll cover different options for printing your data, and learn how to post Excel documents on the web.

In this course, you'll learn techniques for increasing your proficiency in using Excel for more complicated operations. You'll learn to add and select a named range, name a single cell, use column and row labels, insert a row, use a named range in a formula, delete a named range, revise a formula, and list named ranges in a workbook. This course will introduce you to templates, teach you how to manage workbooks and folders, plus review workspaces, customize toolbars and menus, and format dates. You will also work with data and lists.

Increase your skills for working with functions and formulas, record and edit macros, assign macros to toolbar buttons and worksheet objects. You will also create charts and graphics.

Whether you are new to Microsoft Excel, need to brush up your skills, or just want to see what's new in the 2003 edition, this tutorial is for you. In this course, you will learn to: build and navigate spreadsheets, work with formulas, format cells and contents, apply styles and templates, set up pages for printing, organize workbooks, and more. Microsoft Excel's most critical features are taught in a simulated environment and reinforced through performance-based practices and testing. Enhance your performance on the job, in the classroom, or at home by brushing up on your Microsoft Excel 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Excel Specialist and Excel Expert exams.

This course will enable you to organize, manage, format, and customize data in a worksheet. In this course, you will learn to organize and manage data in a worksheet using ranges, filters, automated tools, and functions. You will also learn to audit and review data. In addition, you will learn to format worksheet components and customize Excel workbooks.

In this course, you will learn to import and export data, structure workbooks using XML, and protect workbooks, worksheets, and cells. You will also learn to apply data validation criteria, conditional formatting, and custom number formats to cells. You will learn to use the Lookup, Reference, and Database functions, the research tool, advanced filters, and macros. You will also learn to create PivotTables and PivotChart reports, share and merge workbooks, manage formulas and scenarios, and modify Excel default settings.

E-Z E-Mail provides instruction on developing e-mail writing skills through an interactive, self-paced learning experience that creates opportunities for business writers to improve their skills and adjust behaviors. E-Z E-Mail is an indispensable learning and reference tool for people seeking to improve their e-mail writing skills.

This title provides you with the knowledge and skills required for installing and configuring different types of input/output devices. You will also learn to diagnose and solve problems associated with these devices. In addition, you will learn about the standard devices used to connect a PC to peripherals and networks. Finally, you will learn about the best practices to keep your computers running satisfactorily and maintaining a high level of customer satisfaction.

This title provides you with the knowledge and skills required for installing and configuring PC modules such as the memory, CPU, motherboard and storage devices. You will also learn to diagnose and solve problems associated with these components. The title includes a section on handling the power supply unit.

Learn about the latest e-mailing features in Outlook 2000 in this tutorial. Creating an AutoSignature, flagging messages and mail attachments are just a few of the many topics presented in this course.

Use this course to learn how to do everything from creating journals in Outlook to sending meeting requests. You'll learn how to do things like organize folders, set reminders, set up NetMeetings, organize your tasks, and track the tasks you've assigned to someone else. In addition, you'll learn about Outlook's security and encryption features, as well as how to add new menu items, add and delete buttons from toolbars, and more.

This course on email using Outlook will teach you to do everything from navigating your way around the window, to color coding and organizing messages, to handling corporate workgroups and creating offline folders. You'll also learn how to work with contacts, use the Auto Signature, format settings and preferences, and a whole lot more. This is the essential course to manage your email, rather than letting your email manage you.

Use this course to learn how to do everything from creating journals in Outlook to sending meeting requests. You'll learn how to do things like organize folders, set reminders, set up NetMeetings, organize your tasks, and track the tasks you've assigned to someone else. In addition, you'll learn about Outlook's security and encryption features, as well as how to add new menu items, add and delete buttons from toolbars, and more.

Email has become a primary means of communication; make sure you are not left out of the communications loop by building your Microsoft Outlook 2003 skills. In this course, you will learn to create email messages, respond to email messages, create instant messages, use personal signatures, flag an important message, and format text. You will also learn to set message options, manage contacts, manage tasks, manage distribution lists, and more. Microsoft Outlook's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Start communicating with Microsoft Outlook 2003. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the Outlook Specialist exam.

You can create dynamic presentations using PowerPoint and this tutorial will get you on the right track, providing an introduction to PowerPoint 2000 and its newest features.

After learning the lessons in this tutorial you will be able to use templates and customize PowerPoint for more efficient use. You'll be able to automate and publish presentations for the web. You'll be ready to manage your presentations using a workgroup and create various types of output to prepare you for delivering a presentation.

There are several tools and approaches, which are proven methods to help create eye catching, interesting and informative presentations. In this tutorial, Effective Presentations Using PowerPoint 2000, we ll show you how to use some of these important tools and concepts to help make your next presentation a showstopper. You ll learn how to develop and perfect your own personal style, what equipment is necessary to have and also what other whiz-bang presentation equipment is currently available. Next you ll learn how to jazz up your presentation using sounds, pictures and visual effects!

After learning the lessons in this tutorial you will be able to enhance a presentation using data from other sources and drawing features. You ll be able to use summaries, templates and PowerPoint s enhancing automation features.

Using PowerPoint will help you create effective, interesting, and easy-to-understand presentations. And the fun doesn't stop at your computer! With PowerPoint, you can design presentations for 35-millimeter slides, paper printouts, overhead transparencies, even the Internet! However you decide to use it, PowerPoint includes all the tools you'll need to include text, charts, tables, graphics, music, and animation. In this course, you will cover all the basics, including important changes to this version of the interface, most especially the Task Pane, so you don't want to skip this information.

In this course, you'll delve further into PowerPoint's capabilities. You'll learn to create and import charts and tables, both of which can be crucial to a well-rounded presentation. You will explore some formatting options as well, and spend some time creating custom graphics and designs. Finally, you will learn how to ensure an effective delivery by seeing to every last detail. This course assumes you're already able to navigate through the PowerPoint program, create a presentation using templates and from scratch, use the online Media Gallery to add multimedia clips, and are comfortable with PowerPoint's review and collaboration features.

Make your next PowerPoint presentation a show stopper. In this course, you'll learn how to develop and perfect your own style and jazz up your presentation using sounds, pictures, and visual effects. You ll learn how to ensure your message is effectively received catering to your audience's needs and hold its attention from your first word to your last.

Discover just how easy it is to add some panache to your next presentation with PowerPoint. This course will take you through the basics of creating a PowerPoint presentation from templates; inserting, editing, and formatting text, tables, charts, diagrams, pictures, shapes, graphics, and objects, and more. Microsoft PowerPoint's most critical features are taught using a simulated environment and reinforced through performance-based practices and testing. Give that next presentation an extra boost by brushing up on your Microsoft PowerPoint 2003 fundamental skills. This course has received Microsoft Office Specialist certification. Use the Fundamentals, Intermediate, and Advanced courses to prepare for the PowerPoint Specialist exam.

Learning Windows 2000, Getting Acquainted This tutorial is designed to acquaint an end-user who is new to Windows or Windows 2000 Professional with the environment. It's an ideal course for people who are less confident and proficient at the computer. After learning the material in this course a user will be able to perform typical functions within Windows 2000 with ease. The individual will understand how to use the desktop to maneuver through Windows 2000. They will be able to use the Start menu, open programs and use many of the Accessories, get Help, search for files, and use the Windows Explorer to navigate through their system.

Learning Windows 2000, Desktop Management. This tutorial is designed to help Windows 2000 Professional network administrators get up and going with their network. It's a great follow-up course to Installation & Configuration because both of these courses are especially targeted to the person taking responsibility for the network. This course teaches how to administrate using Windows 2000 Professional without the server. It's ideal for smaller networks. After learning the material in this course the administrator will understand how a network using Windows 2000 Professional is operated using workgroups and the basics of how to go about setting up this network. The administrator will be able to use the Network ID Wizard, add workstations to the network, and make groups. They'll understand how to implement security measures and take advantage of network sharing. They will become familiar with where to access the Administrative tools and how to take advantage of these tools day to day.

Learning Windows 2000, Installation & Configuration This tutorial is designed to teach anyone who would like to create a network using Windows 2000 Professional how to install and configure Windows 2000 Professional for use. People who will benefit from this course include owners of small or home businesses that would like to have a reliable, user-friendly network; or any other user who has reason to set up a network or install Windows 2000 Professional onto a machine. Highlights of this tutorial include teaching how to determine what type of installation to use based on the machine that is being used. The learner will be prepared to make a clean install, an upgrade, a dual-boot installation, and will understand the basics of a installation over a network. The learner will understand how to partition their drives and be able to determine which type of partitioning will work best for them.

Learning Windows 2000, Internet Functionality. This tutorial is designed for any user who is ready to take advantage of the simple Web tools in Windows 2000 and to progress into some of the more advanced tools like software based VPN. After learning the material in this course the user will be able to set up various types of Internet connections such as virtual private networks, dial-up and LAN connections. They'll know how to schedule and broadcast live presentations over the Internet using Windows Media Player. And, users will be able to take advantage of some of the highly praised features of Windows 2000 which include offline web page, offline file and folder viewing.

Learning Windows 2000, Security. This tutorial is designed to teach users how important security measures are on their own workstation and to educate them in ways to use Windows 2000's security features. After learning the information here, someone will be able to create and edit user account information, utilize all sorts of passwords, and understand how to take advantage of access levels. They will know how to set up a shared folder, and provide printer permissions for other users on the network. They'll be familiar with EFS (Encrypting File System) and how to encrypt files or folders as well as be familiar with smart cards and how they are used.

In this tutorial we ll learn how to use a mouse, the Desktop; multi-task; use shortcut menus, the Windows Explorer, and Find. We ll place a program in Startup, add a Folder, Copy files into a folder, learn to Rename a folder or file, and Format a disk. We ll install a printer, use Run, explain Add/Remove Programs, use the Recycle Bin and finally Shut-Down Windows 98.

In this tutorial we will examine the new Active Desktop technology. Including adding, updating, and removing elements to and from the Active Desktop. We'll add a new toolbar and then work with the Windows 98 Explorer. Next, we'll work with hard drive properties. We'll customize Send To, customize our Mouse, and adjust mouse. We'll work with the Taskbar then with Windows 98 multimedia.

In this tutorial, we'll learn about the Desktop, and how to modify it. We'll talk about the menus and modifying them. We'll look at the many faces of folders, customize a folder, discuss file types, and association of files. Then we'll use some of the numerous options for system maintenance. We'll also discuss the control panel and the display properties. Then we'll discuss the Internet Applet, the Keyboard Applet, and the Mouse Applet. Finally, we'll look into the Windows 98 advanced features, like Scripting hosts, support for multiple video cards, and the advanced Dr. Watson utility.

In this tutorial we'll learn where the Internet came from and how it's exploding with growth, then discover how to connect to the Internet. We'll explore the new Active desktop option in Windows 98 and how it brings the Internet and our computer together. We'll add a Web page as a desktop and explore the power of Active Web components. We'll learn about the power of the Internet and the World Wide Web, along with two new features; NetMeeting and NetShow. Finally we use FrontPad to create a Web page then discuss how Windows 98 can turn your PC into a Internet Server.

In this tutorial we'll discuss some of the fundamentals of networking. We'll learn about physical media like cables and network adapter cards. We'll explore the many networking protocols supported by Windows 98 and see how much of the work in using protocols is automated. We'll set up a network and demonstrate just how simple Windows 98 makes the task. We'll learn how to administrate a network using Windows 98 while utilizing the many powerful tools and options available. Finally we'll address the concern of security on a computer network.

This introductory tutorial will teach you the basics of the Windows XP Professional operating system. You'll be introduced to the Windows interface and become familiar with the desktop, Start menu, taskbar, folders, and icons. You'll learn to navigate open windows by scrolling, minimizing, maximizing, and multi-tasking. You'll become familiar with Windows Explorer by finding, opening, saving and deleting files. You'll learn about folders and how to create, rename, move, and delete them.

This tutorial will expand your basic knowledge of Windows XP Professional. You'll learn to customize its interface by working with the desktop, taskbar, Start menu, and My Documents. You'll become familiar with Windows programs by learning their basic components and functionality features. You'll take a look at the Control Panel by changing settings and adding/removing hardware and software.

This tutorial will take a look at more complex features of Windows XP Professional. You'll become familiar with system tools and learn to utilize them to maintain a healthy computer. You'll learn to use mobility tools, like Remote Desktop and Remote Assistance. You'll explore Windows Messenger and learn to communicate using your PC.

In this tutorial you'll learn the fundamental of networking by looking at network architectures, protocols, and topologies. You'll learn about physical media like cables, network interface cards, and hubs. You'll learn how to configure a network by using tools available in Windows XP Professional. You'll become familiar with sharing, securing, and managing resources, as well as maintaining users and groups.

In this tutorial features of Word 2000 are highlighted and timesaving techniques presented focusing on such topics as formatting text, using text effects, page layout and using datasheets.

After learning the material in this tutorial you will be able to create your own desktop publication whether it is a flyer, a card, newsletter, or book. You ll be able to get the most out of templates, use fonts for art, outline, and more!

This course will guide you to schedule meeting requests and manage tasks in Microsoft Outlook 2003. Microsoft Outlook 2003 enables you to send and receive email messages. You can also use Outlook 2003 as a personal organizer to schedule meetings, appointments, and tasks. In this course, you will learn to create and update meeting requests, and set calendar options. You will also learn to create and delegate tasks in Outlook 2003.

In this course, you will learn to customize presentations and collaborate with colleagues on presentations. To make a presentation effective and interesting for the audience, you need to format slides, and apply animation schemes and transition effects to slides. To ensure consistency in presentations, you should know how to apply a design template to slides and customize the master slide. To efficiently collaborate on presentations, you should know how to review, compare, and merge presentations.

In this tutorial we'll learn how to use the address book then create a mail merge document as well as labels and envelopes. We'll also see how to create a table, make abbreviations, and use quick formatting. Then we'll learn how to create a page for the World Wide Web and add hypertext to that page.

After learning the material in this tutorial you'll be able to create and delete columns, add page dividers, page numbers, and hyphenations, print publications and much more. We'll learn how to work with graphics, drawings, saving graphic images, and we'll use TextArt. We'll also learn how to create watermarks, use text boxes, and develop a newsletter.

After learning the material in this tutorial, you'll be able to select the layout of your pages and files, and save time by manipulating reusable blocks of text. You'll be able to undo or redo commands. You'll use WordPerfect template tools and macros when doing repetitive tasks. Lastly, you'll be able to organize an outline, and prepare a table of contents to easily locate information.

Learning WordPerfect 9, Introduction will give you a basic understanding of WordPerfect's word processing capabilities and will be ready to start creating your own documents. You'll be able to use WordPerfect's tools to edit, format and enhance the appearance of your documents, save and check your work for errors and also be able to print what you have created.

In this tutorial we'll focus on time-saving techniques shortcut keyboard functions, the Go To command, as well as the Cut, Copy and Paste commands. We'll also learn about Find and Replace, fast ways to format text, and how WordPerfect checks our documents for spelling and grammar. We'll use shortcut keys to record a macro, discuss the difference between a regular macro and a quick macro, and much more!

After learning the material in this tutorial you'll feel confident around a computer. You will be able to look at a computer, name its pieces, and perform many of the simple tasks the will lead you down the road to being a capable computer user.

In this tutorial, we'll cover the basics of the modems, sound cards, and video cards. We'll give tips for making your own purchases. Then we'll show how to install new hardware.

In this tutorial, we'll cover the basic configuration of a current system and we'll discuss SIMMs, DIMMs, and Cache memory. Then show how to add more memory to our system. We'll discuss Motherboards, Processors (CPU's), and demonstrate how to properly install each. Then we'll discuss the types of mass storage devices. Like IDE (Integrated Drive Electronics), and EIDE (Enhanced Integrated Drive Electronics) Hard Drives. Then we'll discuss Tape Drives, Zip drives, Floppy drives, and the different types of CD-ROMs. Next we'll discuss adding Input/Output devices to our PC.

Internet Explorer 5 not only displays Web pages faster, it's designed to save you time on the things you do most often. It's never been easier to get online, find the information you need, and just do stuff faster.

Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender's facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in active listening. The skills in this program apply equally to all situations where people come together and share information. They can be applied in business and personal life.

Advanced Internet Business Fundamentals teaches students how to access business information and resources on the Internet using a Web browser as a general-purpose Internet application. Students will gain experience configuring both Netscape Navigator and Microsoft Internet Explorer to access rich multimedia data and objects, including RealPlayer, Shockwave, Flash, and QuickTime content. Students will also use a variety of Web-based search engines to conduct advanced searches and learn the basics of electronic commerce and security issues. This is Foundations track core course #2.

Appraising People and Performance, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Appraising People and Performance is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the performance management cycle, and the tools and techniques for planning, monitoring and appraising performance. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Articulating a Vision - See It and Share provides instruction on developing and communicating vision through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Articulating a Vision - See It and Share is an indispensable learning and reference tool for people seeking to develop personal and corporate visions. The informal presentation format lets the student work through the course at his or her own pace. The course provides instruction on how to create a personal vision, a corporate vision and how to align them for maximum success. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

A requirement for all sales professionals, this course defines effective selling and covers questioning techniques that help to qualify prospects, zero in on their needs and buying practices, and lead to successful closing strategies.

Basic Internet Business Fundamentals teaches new users to access the Internet and its vast resources. Students will learn to use the Internet for e-mail, the World Wide Web, newsgroups, Gopher, Veronica, File Transfer Protocol (FTP) and Telnet. Students will gain experience using the most popular Internet browsers: Netscape Navigator and Microsoft Internet Explorer. Students will also learn about business on the Internet, and how business research can help companies gain market intelligence. This is Foundations track core course #1.

Being a Team Player provides instruction on team participation through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Being a Team Player is an indispensable learning and reference tool for people working in teams or as individual contributors. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to be an effective team player and meeting participant, how teams work and what to do when things go wrong, how to communicate, and how to work together. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

Breakthrough Customer Service provides instruction on customer service through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Breakthrough Customer Service is an indispensable learning and reference tool for people working in any customer service capacity. The informal presentation format lets the student work through the course at their own pace. The course covers developing core competencies, managing your customers' emotions, adding value, and using non-verbal communication effectively. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

Building Better Customer Relationships explores a number of ways to improve customer relations in a variety of situations. The main objective of the course is help the student be better able to respond to customer s needs not only when things are going well in the business relationship but also when problems might arise. Each of the course modules is designed to provide insights, advice, tools and tips on how to deal more effectively with customers to ensure that their requirements are being met or exceeded and you keep their business.

Call Center Leadership Concepts is designed for those in leadership roles in a call center. The main objective of the course is to provide the learner with a review of the key concepts essential to effective call center leadership and success. Each module focuses on a different leadership accountability in a call center. The course covers a wide variety of essential skills that a call center leader needs to have or develop to be successful in this important and responsible role - topics include creating a vision for the call center, managing performance, call center business drivers, leading change in call centers, and leadership s role in call centers.

Coaching & Counseling Practices provides instruction on being an effective coach through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Coaching & Counseling Practices is an indispensable learning and reference tool for people undergoing change in individual and work relationships. The informal presentation format lets the student work through the course at his or her own pace. The course covers climate setting and communication skills; values and ethics; performance enhancement; counseling, tutoring, and mentoring; characteristics for effectiveness; and effective feedback methods. Integral to the course are exercises, role plays and a glossary of terms.

The purpose of this course is to provide learners with the fundamentals of communication. This course looks at the components of quality communication and the obstacles that hinder the process. The roles of both the sender and receiver are explored as they strive to reach a shared understanding. This course also looks at the implact of nonverbal communication and the importance of courage and compassion in shared understanding. Finally, this course examines the communication cycle and that communication is an on-going process.

Conflict Resolution provides information and specific skills on how to effectively deal with conflict. Techniques for achieving win-win resolutions are covered and how to create an environment in your organization that strengthens your company and contributes to a productive environment.

Counseling and Disciplining, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory - Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Counseling and Disciplining is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers elements of effective counseling, a 5-step counseling discussion process, and strategies for handling disciplinary situations. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Delivering Winning Presentations provides instruction on delivering effective presentations through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. The informal presentation format lets the student work through the course at his or her own pace. The course covers using visual aids, overcoming nervousness, gesturing and voice control, introducing speakers, reporting information, and tips and techniques for giving that winning presentation. Integral to the course are exercises and role plays, self-help quizzes, Web site references, and a bibliography.

E-Z Business Writing, provides instruction on improving and developing business writing skills. Learners participate in an interactive, self-paced course that creates opportunities to improve their business writing skills. . E-Z Business Writing is an indispensable learning and reference tool for people seeking to improve their business writing skills. The informal presentation format lets students work through the course at their own pace. The course provides instruction on how to create an effective opening statement, articulate your document?s purpose, and write powerful closing statements. Included in the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

E-Z E-Mail provides instruction on developing e-mail writing skills through an interactive, self-paced learning experience that creates opportunities for business writers to improve their skills and adjust behaviors. E-Z E-Mail is an indispensable learning and reference tool for people seeking to improve their e-mail writing skills.

Effective Change Management provides instruction on developing effective change management skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Effective Change Management is an indispensable learning and reference tool for people seeking to improve their ability to adapt to their changing environment. The informal presentation format lets the student work through the course at his or her own pace. The course provides instruction on identifying drivers of change, understanding why change is necessary, and laying the foundation for successful change. Integral to the course are exercises and role plays, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

The purpose of the course is to provide a process for planning and giving feedback, as well as techniques to use to improve the quality of feedback learners' receive. The overall theme of this course is using a road trip metaphor. Planning for a trip makes the journey more enjoyable and ensures your arrival. Planning feedback improves the quality of communication and aids in achieving your feedback goal. This provides growth opportunities for individuals and organizations.

The purpose of the course is to provide the knowledge, skills, and techniques necessary to negotiate successfully. Negotiation skills are necessary to address conflicts between individuals, groups, and organizations. Negotiation promotes resolving problems in a manner that is mutually acceptable to all parties involved. When a collaborative approach to problem solving is not feasible, a bargaining strategy may be necessary. You enhance your ability to negotiate effectively when you understand and use characteristics of successful negotiators. You may tailor your negotiation style to suit the style of the participants by learning about them before and during the discussion. You improve your chances of influencing others during a negotiation discussion by focusing on the reason behind their views rather than what they say.

Teams are more than the sum of individual members. This course will guide you to dynamic teamwork and transform the success of your team, department, or organization. This course will give you the knowledge and tools required to motivate and empower team members. You will learn why teamwork is crucial to organizational success; how people work in teams; characteristics of excellent teams; the role of leadership in balancing results, processes, and relationships; how your team's performance rates; and how to use dialogue to have real communication with team members. You will be able to assess your knowledge of team skills prior to taking the course through a Pre-Course Assessment. Then, you will learn how to achieve high performance through teams. The mystery of developing team performance will be cleared up as you come to understand the characteristics of excellent teams, the stages of team development, and how to rate team performance.

More importance is often placed on the event of training rather than the desired changes in performance resulting from it. Ensuring Your Employees are Qualified presents what every manager and supervisor needs to know about training, a systematic approach for determining the skills and knowledge needed to perform a job, options for acquiring the skills and knowledge, and tools for assessing training products and services.

How do you improve employee performance and work habits? One of the more effective ways is by communicating clear work expectations to an employee and providing timely feedback. This course gives you the knowledge and tools you need to provide useful and effective evaluations to your employees that not only helps them improve their performance, but also has the benefit of improving the entire organization. When we develop employees, we also maximize their job satisfaction. In this course on evaluating employees performance, you will learn how to identify the skills necessary to use performance evaluations as a means for improving employee performance and work habits. You will also learn how to help employees create performance objectives and development plans, coach for satisfactory performance, and conduct performance appraisals. This course provides exercises, case studies, and resources that will help you develop your employees through better performance evaluations.

Closing the Gender Communication Gap provides instruction on gender-oriented communication skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Closing the Gender Communication Gap is an indispensable learning and reference tool for people seeking to strengthen their communication skills. The informal presentation format lets the student work through the course at his or her own pace. The course examines and provides real-life skills for both genders on when and how we talk, the words we use and topics we choose, how we approach problems and issues, and building and maintaining relationships. Integral to the course are exercises, self-help quizzes, pre- and post-tests, tips, factoids, video clips, Web site references, and a bibliography.

Fire Safety Fundamentals provides instruction on fire safety through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Fire Safety Fundamentals is an indispensable learning and reference tool for people seeking to increase their knowledge of fire safety and prevention. The informal presentation format lets the student work through the course at their own pace. The course explains the classes of fire, types of fire extinguishers, what to do in the event of a fire, and general fire safety tips. Integral to the course are exercises, quizzes, pre- and post-tests, tips, factoids, and Web site references.

Getting Unbiased Information, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Communication - Relating to Others. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Getting Unbiased Information is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course explores the abc's of communication, explains how to probe for information and offers ideas for reacting to information and ideas. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Giving Clear Information is an indispensable learning and reference tool for manager and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the nature of workplace communication, the abc's of communication, and provides 5 steps for effective communication. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Hazardous Communication provides instruction on hazardous material management through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Hazardous Communication is an indispensable learning and reference tool for people that are exposed to hazardous materials in the workplace. The course explains the various types of hazardous materials, differentiates between physical and health hazards, and describes the different methods workers can use to protect themselves against these hazards. The informal presentation format lets the student work through the course at his or her own pace. Integral to the course are exercises, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

Identifying and Solving Problems, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Identifying and Solving Problems is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers a systematic process for problem-solving, explains the TEST model, and offers problem-solving tools. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

This course teaches students about interpersonal behavior. Students learn about the four major behavior patterns and how those patterns affect the actions, interactions and communications of individuals. The purpose of the course is to teach students about the Behavior Matrix, a model of behavior patterns typical of people in our culture. During this course, students will explore the four primary behavior patterns which can be discerned and identify their positive and negative aspects with regard to interpersonal relationships. They will also identify their own primary behavior pattern and realize which behaviors are more and less helpful in their day-to-day interactions.

This course teaches students how to adjust their interpersonal behavior to best fit the situation. Students identify their own behavior pattern combination based on the self-assessment exercise completed in Interpersonal Behavior Patterns 1. The purpose of the course is to teach students about the eight possible behavior pattern combinations. During this course, students explore these behavior pattern combinations and identify their strengths and limitations. They also learn how to adjust their behavior in order to increase their interpersonal effectiveness in various situations. Students learn strategies to improve their relationships with individuals who have other behavior pattern combinations. Finally, students identify some of their own strengths and limitations, and create a development plan to improve those limitations.

Listening and Organizing, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Communication - Relating to Others. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Listening and Organizing is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers how to listen analytically and actively. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Making Decisions, Weighing Risk, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Cognitive - Thinking Clearly. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Making Decisions, Weighing Risk is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course clarifies the difference between problem-solving and decision-making, provides a systematic approach to decision-making, and explains limits, desirables, options and risks. The e-course also includes a 10-step approach to decision-making and explores the involvement of others in the decision-making process. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Mentoring is not about a wise person telling an ignorant person how to do something.  Mentoring is about forming a relationship that allows learning to occur.  In this course, you will obtain solid ideas in order to create and sustain such a relationship.

Managing the Global Supply Chain provides instruction on supply chain management skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Managing the Global Supply Chain is an indispensable learning and reference tool for people seeking to understand and develop the supply chain management in their own organization. The informal presentation format lets the student work through the course at his or her own pace. The course introduces supply chain concepts, explores the globalization of the supply chain, discusses processes, and provides the student with guidelines that can be used to develop their organization's supply chain. Integral to the course are exercises and case studies, self-help quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

Maximizing Employee Involvement provides instruction on employee involvement fundamentals through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Maximizing Employee Involvement is an indispensable learning and reference tool for people seeking to increase their knowledge of how to get the most out of organizational opportunities. The informal presentation format lets the student work through the course at their own pace. The course explains how to tell if employee involvement is warranted, the benefits of employee involvement, and how to integrate the employee involvement process in different organizational environments. Integral to the course are exercises, quizzes, pre- and post-tests, tips, factoids, Web site references, and a bibliography.

What are the qualities that make a good leader/manager? What is the nature of motivation and how do you motivate staff to achieve their personal best? How do you achieve goals through others, or are you unable to do achieve through others because you don t delegate? This course will provide you with the tools you need to become a strong leader and, as a result, motivate and empower your staff. In this course, you will develop a clear understanding of adaptive leadership. You will learn how and when to apply delegating, facilitating, coaching, and directing styles of management, and you will learn leadership practices that will enable you to create a strong and loyal following. Case studies and historical models are used to discuss and demonstrate five leadership practices, leadership qualities, and what attributes others have used to achieve tremendous results. This course will help you become a strong leader by helping you recognize that which motivates others and calls them to action.

Partner Selling -Approaching with Confidence is the third course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Approaching with Confidence is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the course at his or her own pace. The course covers how to build trust and rapport, how to ease sales pressure and how to remember names - all essential skills for approaching a client. Integral to the course are exercises, war stories, printable course materials, tips, factoids, Web site references, and a bibliography.

Partner Selling - Is It For You?, the first e-course offered in the Partner Selling e-courses Suite, provides an overview of consultative selling, the Partner Selling Model and the Partner Selling e-courses Suite. The e-course includes a self-paced assessment of sales skills and offers feedback to indicate subsequent e-courses geared toward the improvement of Partner Selling skills. Partner Selling - Is It For You? is an indispensable learning and reference tool for sales managers and sales professionals seeking to further develop sales skills and build sales partnerships. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course assesses sales skills, compares sales models, and introduces the six steps of the Partner Selling model. Integral to the e-course are exercises, war stories, a self-assessment, printable e-course materials, tips, factoids, Web site references, and a bibliography.

Partner Selling - Mastering the Craft of the Needs Review is the fourth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors.

Partner Selling - Negotiating and Entering Sales Relationships is the sixth course offered in the Partner Selling e-Learning System. The course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors.

Partner Selling -Prospecting and Planning for Gold is the second e-course offered in the Partner Selling e-courses Suite. The e-course provides instruction on sales skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Partner Selling - Prospecting and Planning for Gold is an indispensable learning and reference tool for sales professionals seeking to further develop sales skills. The informal presentation format lets the student work through the e-course at his or her own pace. The e-course maps out a powerful 3-step prospecting formula and demonstrates the how's