Administrative Professionals are the largest segment of the office workforce! Over 4.1 million administrative assistants are employed in the US, 300 thousand are employed in Canada, and millions more work in businesses all over the world.

The administrative professional's job today requires skills in management functions and technology, including project management, integrated computer software applications, organization and scheduling, Internet/Intranet communications and research, document preparation, storage, and retrieval, with emphasis on electronic record-keeping, customer service, and public relations.

Administrative professionals are handling a wider variety of duties beyond strictly clerical roles. Today's AP often purchases office equipment and supplies, plans meetings and special events, works closely with vendors and suppliers, creates and gives presentations, interviews, orients and supervises other staff, writes and edits documents, schedules events and facilities, coordinates direct mailings, maintains multiple schedules and calendars, handles messages and correspondence (with voice mail, e-mail, and regular postal mail), maintains computer files, directories, and databases, and more.

A typical day for today's administrative assistant can include:

Developing a production report using spreadsheet software
Preparing charts, slides, and handouts for a management presentation
Corresponding via phone, fax, or e-mail with clients all over the world
Researching a topic on the Internet
Coordinating a videoconference
Scheduling an airline flight and purchasing tickets over the Internet
Supervising and training a coworker
Effectively representing management at a meeting

CERTIFICATION: Diploma
ESTIMATED COMPLETION TIME: 4 to 5 months
ENTRANCE REQUIREMENTS: Grade XII or equivalent
PROGRAM STARTS: Anytime you like!

GRADUATION REQUIREMENTS:
Completion of all Program Components as listed below with a minimum grade of 70%
Successful completion of all assignments
Recommendation from your instructor 

VIEW A DEMO

PROGRAM OUTLINE

Part 1:  Career Fundamentals - 75 hours
The Online College includes Career Fundamentals courses in our Diploma programs for two very good reasons: To improve students’ success in the core program areas and to enhance employability upon graduation. Students must successfully complete or challenge 25 of 25 career fundamentals courses.

1. Keyboarding (50 wpm)
2. Communications (4 courses)
3. Customer Service (2 courses)
4. Management and Leadership (4 courses)
5. Microsoft Office (6 courses)
6. PC Skills (4 courses)
7. Presentations (2 courses)
8. Team Skills (1 course)
9. Time Management (1 course)

Part 2:  Core Program - 240 hours
The Administrative Professional with MOS Diploma Program is designed to give students the valuable skills that will give an edge in the workforce. Our unique curriculum provides the student the skills needed to be a successful administrative professional as well as training on the Microsoft Office Suite of programs including Word, Excel, Access, Power Point, and Outlook, and optional QuickBooks training.

1. Administrative Professional

a. Rating Chart (self-analysis)
b. Training Needs
c. Career Opportunities
d. 21st Century Skills
e. A Professional Image
f. Ethical Behavior (with interactivity)
g. Internal Relations
h. Make-up of Team
i. External Relationships
j. Communications

2. Work Environment

a. Today's Office
b. Today's Worker Skills
c. 21st Century Skills
d. Working in Office Team (w/ interactivity)
e. Office Security
f. Virtual Office Workers
g. Workplace Ethics

3. Time and Task Management

a. AP Work Area (w/ interactivity)
b. AP Responsibilities
c. Time Management (w/ interactivity)
d. Appointment Scheduling
e. The Admin Pro and Stress

4. Telecommunications

a. Equipment and Systems
b. Special Equipment
c. Voice Messages
d. Phone Responsibilities (w/ interactivity)
e. Incoming Calls
f. Outgoing Calls

5. Records Management

a. Records Management Defined
b. Records Management Practices
c. Records Retrieval
d. Archives
e. Records Retention
f. Retention Schedule
g. Records Transfer
h. Records Disposal
i. ARMA Rules (Assn/Records Managers and Administrators)
j. Storage Methods (w/ interactivity)

6. Language Usage

a. Grammar
b. Language Usage and Style
c. Common English Usage Problems
d. Spelling
e. Pronunciation
f. Punctuation
g. Numerals
h. The Business Letter
i. Other Written Communications
j. Forms of Addresses
k. Legal Documents and Terms
l. Keyboarding Skills
m. Word Processing
n. Multimedia and Presentation Software
o. Desktop Publishing

7. Microsoft Office Word

a. Section 1: Basic and Intermediate

i. Introducing Word
ii. Creating and Saving Documents
iii. Working with Text
iv. Formatting Paragraphs
v. Managing Page Appearance
vi. Introducing Tables and Tabs
vii. Using Templates and Wizards
viii. Using Graphic Effects and Hyperlinks
ix. Proofing and Printing Documents

b. Section 2: Advanced

i. Enhancing Documents with Styles, Columns, and Art
ii. Using Templates and Forms
iii. Mail Merging
iv. Designing Web Pages
v. Tracking Changes in Documents
vi. Using Outline View
vii. Emailing Messages and Documents
viii. Connecting with Other Office Programs

8. Business Documents and Reports

a. Written Messages
b. Writing Characteristics (w/ interactivity)
c. The Planning Steps
d. Email and Memos
e. Letters
f. Message Checklist
g. Proofreading Tips
h. Formatting Guidelines
i. Reports
j. Proposal Writing
k. Collaborative Writing

9. Microsoft Office Power Point

a. Creating a Presentation
b. Working with a Presentation
c. Printing a Presentation
d. Adding and Modifying Text
e. Drawing and Modifying Objects
f. Inserting Information into PowerPoint
g. Producing a Slide Show
h. Creating an Internet Presentation

10. Office Mail

a. Outing Mail (w/ interactivity)
b. State Abbreviations (w/ interactivity)
c. Incoming Mail
d. Mail Classifications
e. Electronic Services
f. Future Mail Trends

11. Microsoft Office Outlook

a. Jumping into Your Email
b. Working with Email
c. Managing Contacts
d. Appointments, Meetings, and Events
e. Taking Charge of Tasks
f. Managing and Protecting Files
g. Using Outlook with Other Office Programs

12. Planning Meetings and Conferences

a. Meeting Elements
b. Facilitator's Role
c. Role of Participants
d. Meeting Types
e. Role of AP in Meetings (w/ interactivity)
f. Role of AP in Conferences and Conventions

13. Ergonomics in the Workplace

a. Ergonomics and You
b. History of Ergonomics
c. Ergonomics Today
d. Ergonomic Environment
e. Ergonomic Workstation
f. Posture and Body

14. Financial Management

a. Bookkeeping and Accounting
b. Business Taxes
c. Banking
d. Special Business and Financial Information for the Small Business
e. Weights and Measures
f. Office Equipment/Computers
g. Database Management

15. Microsoft Office Excel

a. Section 1: Basic & Intermediate

i. Introduction
ii. Setting up a Worksheet
iii. Adding Formulas
iv. Formatting a Worksheet
v. Filtering and Finding Information
vi. Organizing and Sorting Data
vii. Working with Multiple Files and Charts
viii. Printing Worksheets and Charts

b. Section II: MS Excel Advanced

i. PivotTables and PivotChart Reports
ii. Distributing Information Online
iii. Sharing Information
iv. Integrating with Microsoft Office Programs
v. Using Date from Other Sources
vi. Working with Macros
vii. Manipulating and Summarizing Lists
viii. Customizing Charts and Creating Maps

16. Microsoft Office Access

a. Database Management
b. Introducing Access
c. Using Tables and Sub-forms
d. Using Filters and Reports
e. Managing Database Change
f. Keeping Database Information Reliable
g. Working with External Data
h. Using Queries
i. Form and Report Techniques

17. Leadership and Management

a. Value of Leadership
b. Leadership vs. Management
c. Management Defined
d. Leadership Qualities
e. Leadership Tasks
f. Summary (w/ interactivity)

18. Planning Your Career

a. Self Assessment
b. Career Options
c. Specialty Areas
d. Certification Areas
e. Research Careers
f. Job Application
g. Resume Planning (w/ interactivity)
h. Interview Preparation
i. Job Application
j. Summary (w/ interactivity)

19. QuickBooks (Optional Unit)

a. The First Time in QB
b. Setting up Accounting
c. Entering Historical Data
d. Managing Accounts and Lists
e. Invoices and Sales Tax
f. Paying Bills
g. Managing Assets and Reports
h. Paying Employees
i. Managing Taxes
j. Online Banking and Budgets